Privacy Policy — Ndimbal Shop

Last updated: October 15, 2026

1. Introduction

Welcome to English Life Story. Your privacy matters to us. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our store, purchase digital products, or contact us.

English Life Story provides digital educational resources, learning materials, downloadable PDFs, and other digital products designed to support learning and personal development.

By using our store, you acknowledge this Privacy Policy.

2. Information We Collect

Depending on how you use our store, the following information may be collected or processed:

1. Contact information: Your name and email address when you contact us or place an order.
2. Order information: Details about your purchases, transaction references, and order history.
3. Payment information: Payments are processed through the payment providers or platform services available at checkout. We do not intend to collect or store your full payment card details directly.
4. Technical information: Certain technical data, such as browser information, device information, and usage data, may be collected through the store platform or its service providers.

Please avoid sending sensitive personal information unless it is necessary for a specific request.

3. How We Use Your Information

Information may be used to:

1. Process and manage purchases.
2. Deliver purchased digital products.
3. Respond to customer questions and provide support.
4. Send important order-related communications.
5. Maintain store security and prevent fraudulent transactions.
6. Improve our products and customer experience.
7. Meet applicable legal and regulatory obligations.

We will not intentionally use your personal information for unrelated purposes without an appropriate legal basis.

4. Payments and Third-Party Services

English Life Story may rely on Chariow and other authorized service providers to operate the store, process payments, deliver digital products, and provide technical services.

These providers may process personal information according to their own privacy policies and applicable agreements.

We encourage customers to review the privacy policies of the relevant platform and payment providers.

5. Sharing of Information

We do not sell your personal information as a business practice.

Information may be shared with service providers when necessary to operate the store, complete transactions, provide customer support, prevent fraud, or comply with legal obligations.

Information may also be disclosed when required by applicable law or a lawful request from an authorized authority.

6. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no online platform or electronic transmission can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including order management, customer support, security, and applicable legal or accounting requirements.

Some transaction records may need to be retained for a legally required period.

8. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

1. Request access to your personal information.
2. Ask for inaccurate information to be corrected.
3. Request deletion of certain personal information.
4. Object to or restrict certain processing.
5. Withdraw consent where processing is based on consent.
6. Request a copy of your information where applicable.

To make a privacy-related request, contact us using the email address below. We may need to verify your identity before responding.

9. Cookies and Similar Technologies

The store platform or its service providers may use cookies or similar technologies to support essential website functions, security, analytics, or other services.

Cookie availability and controls depend on the platform and any third-party services used. Where required, appropriate consent and cookie controls should be provided.

10. Children's Privacy

Our store is not intended to knowingly collect personal information from children in violation of applicable privacy laws. Where a product is intended for younger learners, purchases and personal information should be handled in accordance with applicable age and consent requirements.

11. International Data Processing

Because digital products may be purchased from different countries, information may be processed or stored in countries other than the customer's country of residence by the platform or its service providers.

Where required, appropriate safeguards will be applied to international transfers of personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our store, services, or applicable legal requirements. The revised version will be published on this page with an updated revision date.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

English Life Story

Email: careervision221@gmail.com

We appreciate your trust and are committed to treating your information responsibly.

English Life Story — Learn with heart. Grow with confidence.